exurbe

Payment by installments 1

• Can I pay my order in installments?

Payment method Klarna (purchase on account) 1

• Payment method Klarna (purchase on account)

Credit card 2

• My order with credit card was canceled - what now?
• How secure is payment by credit card?

Gift card 6

• Can I cash out the remaining value or total value of a gift card?
• Where can I buy gift cards?
• The order process was cancelled. Now my gift card is invalid. What can I do?
• I forgot to redeem my gift card - now what?
• What are the terms of my gift card?

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Order placement 4

• I did not receive an order confirmation!
• Can you send me a catalog?
• Can I order by phone?
• Can I specify a different shipping address?

Your order status 2

• I have already received a partial delivery. When will I receive the rest of my order?
• Where can I check the status of my order?

Redeem discount codes 3

• What are the terms of my discount code?
• My discount code is shown as invalid!
• I have a discount code - where do I enter it?

Changes & Cancellations 3

• I would like to cancel my order!
• Can I remove items from my order?
• Can I modify my order?

Shipping your order 3

• How can I check the delivery status of my order?
• My shipment is missing. What to do now?
• My delivery could not be delivered. What happens now?

General information 6

• How much are the shipping costs?
• How long does the delivery take?
• With which shipping partner will my order be shipped?
• To which countries do you ship?
• Do you also deliver via other service providers?

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Packstation & Post Office 2

• Can I have my order delivered to a post office branch?
• Can I have my order delivered to a Packstation?

Password 3

• How can I change my password?
• Help, I can't get a password sent to me!
• I forgot my password!

Master data 1

• How can I change my email address?

Newsletter 2

• How can I unsubscribe from your newsletter?
• How can I sign up for the newsletter?

Customer account 2

• How can I delete my customer account?
• Where can I change my billing or shipping address?

Return handling 3

• I would like to return an item!
• My order could not be delivered. How do I proceed now?
• What does 14 days return policy mean?

Claims 5

• My item is damaged, how do I proceed now?
• I would like to cancel my order!
• I do not like one or more items. What can I do now?
• How so the return criteria are so strict?
• Can I try colors or products?

Exchange and replacement 2

• How long will it take to receive my replacement item?
• Can I exchange an item for a different color?